Service Packages

Platinum Service Plan:

• Electronic/Paper Claim Submission
• Follow-up on outstanding insurance claims
• Post patient and insurance payments
• Submit patient statements (up to 5) for balances due
• Appeal denied or incorrectly paid claims
• Generate monthly financial reports
• Process and mail monthly patient statements
• Track authorizations for patient treatment
• OTR Submission (Mental/Behavioral Health Only)
• Expeditious turnaround on payments

Diamond Service Plan:

• Electronic/Paper Claim Submission
• Follow-up on outstanding insurance claims
• Submit patient statements (up to 5) for balances due
• Post patient and insurance payments
• Appeal denied or incorrectly paid claims

Gold Service Plan:

• Electronic/Paper Claim Submission
• Post patient and insurance payments

Virtual Assistant Service Only:

• Appointment Scheduling
• Appointment Reminder

Account's Receivable Recovery (Soft Collection) Only:

• Appeal denied or incorrectly paid claims
• Submit patient statements (up to 5) for balances due
• Post patient and insurance payments